Andreea Ochiuz

Salesforce Certified Professional at Alphabet International GmbH, a BMW Group Company

• Service Provider for Customers from Automotive and Transportation Industry, München, Germany • Implementation/Configuration working with Siebel Financial Services, Siebel Order Management and Siebel Marketing Modules (Object Configuration, Workflow Processes, Scripting, Integration Interfaces), Bugfixing • Technologies Used: Oracle Siebel IP14, Oracle Siebel IP16, Open UI, HP Quality Center, SQL

• Service Provider for Customer from Automotive Industry, München, Germany • Siebel Upgrade, Introduction of Open UI • Implementation/Configuration working with Siebel Financial Services Module (Object Configuration, Workflow Processes, Scripting,Integration Interfaces) • Analysis and bugfixing during System and User Acceptance Test Phases and also Production defects • Technologies Used: Oracle Siebel IP14, Open UI, HP Quality Center, SQL

• Service Provider for BMW, client from Automotive Sector, München, Germany • Implementation/Configuration using Siebel Automotive Module (Object Configuration, Workflow Processes, Scripting,Integration Interfaces) • Analysis and bugfixing during System and User Acceptance Test Phases and also Production defects • Technologies used: Oracle Siebel 8.x, HP Quality Center, SQL

• Service Provider for Bouygues Telecom, client from Telecommunications Sector, Paris France • Implementation of new requirements for an existing CRM System, working with Siebel eCommunications module (Object Configuration, Workflow Processes, Scripting,Webservices) • Analysis and bugfixing during System and User Acceptance Test Phases • Implementation and Execution of Test Cases (using HP Quality Center) • Technical Documentation • Technologies used: Oracle Siebel 8.x, HP Quality Center,SQL

• Implementation of new requirements for an existing CRM System, working with Siebel Order Management and Siebel Loyalty Modules (Object Configuration, Workflow Processes, Webservices,EIM) • Development phase within Agile-Scrum Framework • Analysis and bugfixing during System and User Acceptance Test Phases • Technical Documentation • Delivery of knowledge handover presentations to the first level support team • Technologies Used: Oracle Siebel 8.x, HP Quality Center,SQL

• Received Intensive Siebel CRM Training • Graduation Thesis with subject “Siebel Sales Module customization for a Brokerage Company” The purpose of the application was to be used in daily work and interaction with customers by the Sales Representatives of a brokerage company (capital market), offering Quoting and Order Management functionalities.

Databases for Business Support

Economic IT