Andrew Genovese

Oversaw the operation of a 150-room 3-star 3-diamond full service hotel, restaurant, and nightclub with a staff of 85. Responsibilities included, payroll, human resources, preparation of yield management analysis reports, labor summaries, monthly projection figures, and accounts payable/receivable. Was directly responsible for overseeing the Executive Housekeeper, Front Office Manager, Restaurant Manager, Bar Manager, Banquet Manager, and Director of Security. Assisted General Manager with preparation of th

Supervised the front desk of a 654-room 5-star 5-diamond resort. Responsibilities included constant supervision of front desk staff to insure 5 star 5 diamond standards were being upheld, responsible for completing high balance, and actual departure reports, responsible for rooms inventory control, assigned and relocked guests into hotel rooms, trained new front desk staff on the Starwood Preferred guest program. Created new checklists for each shift, designed new upsell incentive programs for front desk s

Supervised the evening shift of the housekeeping department of a 244 room, 4-star, 4-diamond resort that was rated the top resort in Arizona in 2000 by Arizona Business Magazine. Responsible for a staff of 18 that included room attendants, housemen, laundry attendants, and public area attendants. Duties included preparing schedules for the night staff, preparing and turning in the housekeeping discrepancy reports to the front desk, property walks to insure that all public areas met established standards, an