Andrey Morozov
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Werdegang
Berufserfahrung von Andrey Morozov
- 2 Jahre und 3 Monate, Dez. 2017 - Feb. 2020
Regional AfterSales Manager
Volkswagen Group Rus
- 6 Jahre und 6 Monate, Juni 2011 - Nov. 2017
Team leader Project and Quality management, 2011-2014 Deputy head of After Sales
Volkswagen Group Rus
Supervising a team of 7 professionals (3 AS quality managers, AS training coordinator, 2 trainees). Responsibilities: • Processing and analysis of business performance in the area of AfterSales, including customer and dealer’s satisfaction • Analysis and development of the service key process • Assessment of the current situation of the service-quality and preparation of measures, recommendations for improving the quality of service Deputy head of After Sales.
- 2 Jahre und 8 Monate, Nov. 2008 - Juni 2011
Manager for new Aftersales Projects. VW Service department
Volkswagen Group Rus
Preparing to run service of the new dealers. Visiting, counseling applicants on the organization of dealer’s service, profitability, marginality of projects. Negotiations with the owners. Participation in the selection of projects with recommendations on selecting the best ones.
- 2 Jahre und 6 Monate, Juni 2006 - Nov. 2008
Regional manager, VW Service department
Volkswagen Group Rus
- 5 Monate, Jan. 2006 - Mai 2006
Service and marketing manager
Blaupunkt importieur, LLC “Robert Bosch”, Moscow
- 3 Jahre und 4 Monate, Okt. 2002 - Jan. 2006
Service claim/complaint manager of Mercedes-Benz Service department
Daimler-Chrysler Automotive Rus
Consideration of complaints from owners of Mercedes-Benz vehicles in the Russian Federation; analysis of the causes of complaint; gathering the necessary information; communication with relevant representatives of DaimlerChrysler AG (responsibility for product), Mercedes-Benz dealers; making decisions based on objective information and facts
- 1 Jahr und 6 Monate, Apr. 2001 - Sep. 2002
Regional manager Service department
Daimler-Chrysler Automotive Rus
Information support of the official dealers in the Russian Federation by brand "Mercedes-Benz"; monitoring of the dealer’s standards implementation for servicing vehicles; statistics and reporting; analysis of economic operation of the dealer net.
- 1 Jahr, Apr. 2000 - März 2001
Scientist, expert of Professional evaluations institute of MADI
Professional evaluations institute of Auto transport activa at MADI
Assessment of motor vehicles for customs clearance, notary; inspection of emergency vehicles, cost estimation for repair, work with students.
Ausbildung von Andrey Morozov
- 3 Jahre und 6 Monate, Sep. 1996 - Feb. 2000
Facility of economics (graduate course)
Moscow State Automobil & Road Technical Univercity
Facility of economics (graduate course). Preparation and defense of a thesis „Economical efficiency evaluation of some systems for increasing of safety of Russian Trucks (at example of ABS-systems)”
- 2 Jahre und 4 Monate, Sep. 1996 - Dez. 1998
International Economists
Russian Foreign Trade Academy http://eng.vavt.ru/
Department of International Economists. Speciality: World economy
- 1 Jahr, Feb. 1995 - Jan. 1996
Facility of administration at transport
Moscow State Automobil & Road Technical Univercity
Facility of administration at transport. Speciality: economics & administration
- 5 Jahre und 6 Monate, Sep. 1990 - Feb. 1996
Automobiles and automobile facilities
Moscow State Automobil & Road Technical Univercity http://en.madi.ru/
Facility of Motor Transport. Speciality: Automobiles and automobile facilities
Sprachen
Deutsch
Fließend
Englisch
Fließend
Russisch
Muttersprache
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