Aneta Pauli

- Strategic consultant with expertise in customer experience (CX) and marketing technology. - Led CX and digital projects, managing strategy, planning, and implementation. - Advised on usability, digital communication, and CRM initiatives. - Collaborated with retail teams, PR, and design to align and achieve goals. - Managed website content updates, newsletters, and social media strategies. - Skilled in tools like WordPress, Google Ads, Semrush, and analytics for campaign success.

- Analyzed warehouse operations to identify weaknesses and improvement areas. - Implemented solutions to resolve immediate and long-term operational challenges. - Strategized and executed plans to boost efficiency, productivity, and processes. - Collaborated across teams to integrate improvements and drive continuous growth. - Leveraged data insights to make decisions, monitor KPIs, and adjust strategies. - Trained staff on new processes, ensuring smooth technology adoption.

- Provided comprehensive customer support via phone, chat, and email. - Managed inquiries and resolved cases end-to-end. - Handled daily operational tasks in Shopify and Tradegecko. - Addressed customer inquiries and requests regarding their orders. - Assisted in processing wholesale partner orders. - Prepared reports and analyses to support decision-making. - Ensured smooth operations and customer satisfaction.

- Researched markets and secured new B2B retail partners, expanding product reach in European retail. - Led product development projects, including packaging design, POS strategies, and merchandising, ensuring EAN code accuracy via GS1 standards. - Built strong client relationships, focusing on retail and e-commerce visibility needs. - Managed ERP order coordination (Comarch) and streamlined team processes. - Prepared offers, negotiated contracts, forecasted sales, and analyzed PowerBI reports.

- Maintained purchase orders in Oracle following established processes. - Handled procurement-related support desk queries from clients and suppliers. - Administered procurement processes on behalf of clients. - Provided high-level procurement services to both Spanish and English-speaking customers. - Responded to employee and vendor inquiries regarding Buy Center and Procurement Tool-related topics. - Managed ongoing communication with internal and external clients.

- Provided administrative support in the Accounting Department. - Registered invoices and ensured their conformity with orders using Sigrid ERP. - Verified compliance with purchase orders. - Collaborated with the Purchasing Department for direct procurement. - Maintained accurate and organized statements and documentation, adhering to company policies and accounting practices.