Anhelina Petrashkevich

Meeting clients to discuss their needs, objectives and budgets. Designing and creating a wide variety of graphic art and promotional material. Involving customers in the design process. Creating integrated design projects across both online and offline outputs. Explaining design concepts and ideas to clients and colleagues. Providing graphical support for Blogs, websites and social media. Producing accurate and high-quality design work.

Ensure and provide professional and high class guest service experiences Expect and react promptly to guests’ requirements and inquires Actively listen and resolve guests’ complaints Oversee and coordinate all arrivals and departures of festival guests Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery Promote all amenities, conveniences and programs offered Provide information about the Festival and city.

Ensured safekeeping and enjoyment of visitors within the tour Lead tours to various groups. Assisted with the security of the venue and ensured safety of audience. Liaised with other members of the team to determine audience feedback. Processes reservations of hotel rooms and city tours. Making arrangements for clients travel programs. Coordinate with sales department and manage all communication for group bookings and maintain all calendars for hotel and inform operation staff for same.

Ensure and provide professional and high class guest service experiences Analyse customer feedback and provide strategic direction to management to improve overall rating Respond to guests needs and anticipate their unstated ones Oversee and coordinate all arrivals and departures of special guests Coordinate and manage communication between guests and staff Promote all amenities, conveniences and programs offered Provide information about the city - tourism leisure etc.

Teacher of German and English