Anish-Alexander Roeder

Acts as business owner for Germany Dropship Program; improved vendor shipping speed to customers to 40h (-48% YoY) nationwide without delivery performance impact. • Identifies process improvement opportunities on vendor side and realizes change without authority. • Audits metrics regularly to continually drive operational performance with vendors and retail organization. • Communicates program updates with executive audience internal- and externally.

Led cross-functional project to improve transparency and customer experience throughout Dropship delivery process impacting 7+ Million orders per year. • Managed carrier communication in 5 countries for carrier services, account creations and escalations. • Delivered scalable long-term solution for platform feature by coordinating and executing small scale tests for 5+ platform features with internal and external stakeholders.

Continuously led and coached 15 teams in 4 countries on new processes launches, improving quality of customer handling and reducing case re-open rate by 15%. • Improved customer satisfaction by 38% though developing alignment process between internal teams and WW outsourced partner sites. • Re-designed 24 internal processes leading to a $1.4 Million saving within 3 months after implementation.

Remodeled sample production process using Lean Management methods to improve customer satisfaction and decrease production cost. • Improved customer satisfaction by 12% through implementing lean processes which deliver higher product quality in a significantly lower amount of time. • Enhanced employer satisfaction by 75% through mentoring and persuading 8+ people regarding innovative process changes without authority.

Analyzed extensive statistical data and behavioral patterns about consumer behavior in 3 countries for international expansion. • Identified consumer trends by interviewing 100+ customers face to face in addition to online research. • Marketed product segment to 10 potential business clients in France, Luxembourg, and Germany leading to a 7% sales increase. • Designed and distributed advertising material, working with an international team of 5 people.

Planned company internal logistics, supporting operations with global customers and carriers. • Conceptualized solution for a delivery deficit, leading to a 10% increase of product availability by analyzing inventory turnover of critical production material.

• Consulted the Boston Children’s Museum, increased revenue by 8% due to the implementation of our suggested go-to-market strategy. • Awarded for outstanding academic achievements

Business Reporting & Auditing, Logistics & Operations Management, Controlling & Decision Support, Unternehmensführung