Anisha Elango

• Responsible for Technology problem management, knowledge management, escalated support, L2 incident management, change management, and technology operations performance of the team members • Perform SOP activities with business impact understanding of customer environment and contribute to improve SOPs • Implementation of approved change requests in line with customer change management process • Responsible for incident life cycle following ITIL / BIC framework as applicable

• Support in development of Common System Architecture Methodology based on SPES, for System Architecture with SysML and IBM Rational Rhapsody • Develop models using IBM Rhapsody and Eclipse EMF. • Worked with Excel Marcos. • Design applications using Eclipse RCP framework. • Provided technical support to test, resolve and debug applications. • Worked with parsers such as DOM, SAX and JAXB. • Automated the generation of jars using ant script. • Design UI using SWT and JFace.