Anke Werschnik

Customer journey mapping to help the Financial Planning team to understand customer expectations and identify high level opportunities. Working across various customer experience projects, other tasks included developing session guide, creating prototypes, conducting evaluation sessions, analysing findings, developing recommendations and reporting on them.

User Experience Design for Aurecon’s Global Intranet: Tasks include: Collaborating with project teams and internal stakeholders. Creating wireframes and visual designs for Intranet templates, layouts and UI patterns. Creating clickable prototypes for internal feasibility studies including social collaboration feature like a question & answer system. Conducting user evaluation sessions e.g. diary studies.

UX Designer on Whitepages - http;//www.whitepages.com.au

Interaction Designer for different projects in the Online Banking Group, for instance: enhancing the security of Online Banking customers. Tasks include: - Creation of screenflows, wireframes and clickable prototypes. - Conducting usability testing sessions. - Designing and refining high level visual mock-ups. - Conducting contextual enquiries. - Collaboration with business stakeholders, Marketing team, Test and Development teams and external agencies. - Creation of web analytic reports.

My main role was the redesign/ enhancement of the workflows module within a web based document management system. Duties inculde: Functional and visual make-over of the workflow module, Designing the Interaction for the Workflow Builder – a Drag and Drop interface to create workflow diagrams, Evaluating existing functionality and content – if applicable redesigning it, Creating wireframes and prototypes, Creating design documentation.

Human Computer Interaction, Usability, Interaction Design, Web, Video