Ankita Gairola

Conducted detailed audits of retail activities across multiple branches; analyzed data to identify audit exceptions and recorded findings in detailed reports. Identified control gaps in processes, procedures, and systems through in- depth research and assessment and suggested methods for improvement. Explained risk and compliance concepts to managers and executives.

Processed customer transactions i.e deposits, withdrawals, and fund transfers. Maintained customer records and financial data. Handled and resolved customer complaints. Processed customer transactions promptly, minimizing wait times. Identified sales opportunities and referred customers to branch partners in financial services. Educated customers on the use of banking websites and mobile apps. Monitored and verified suspicious activity on customer accounts.

• Processed and verified Provident Fund forms for employees, ensuring accuracy and compliance with statutory requirements, and facilitated full and final settlements for departing staff. • Maintained accurate accounting records and performed financial reconciliations using Tally software, ensuring data integrity and streamlined reporting.

Summer intern for two month to gain knowledge about the “Credit Appraisal Process”. Study of Norms and Policy of Home Loan and Personal Loan. Calculation of CIBIL score. Completed research, compiled data, and assisted in timely reporting.