Annafrid Lage-Lee 李安娜

Personnel management for 6 employees Personnel management e.g. personnel hiring, training and daily planning • Responsible for monthly one-on-one's (meetings manager/employee) to discuss any issues and semi-annual performance reviews/appraisals Responsible for customer feedbacks and after sales service Responsible for the increase of sales Responsible for merchandising related tasks Customer consultation (German, English, Chinese)

Personnel management e.g. personnel hiring, training and daily planning Responsible for monthly one-on-one's (meetings manager/employee) to discuss any issues and semi-annual performance reviews/appraisals Responsible for customer feedbacks and after sales service Responsible for the increase of sales Responsible for merchandising related tasks Customer consultation (German, English, Chinese)

Customer consultation (German, English, Chinese) After Sales Service Taking part in the Annual Stocktaking Satisfying customer requests while maximizing company’s profit Partly substitute for store manager Working in different local entities, while sometimes being in charge of the daily business Responsible for foreign customers due to intercultural knowledge and language skills

Supporting and co-organizing several project workshops Supporting and Updating a new project related website Research, market and competitor analysis

Customer consultation Confirmation bookings Excel database set up for all tours with flight and booking confirmations Updating company’s website

2 weeks as a Hostess, Drupa 2012 for Goss International Front desk hostess Customer consultation in English and Chinese Organizing schedule for business meetings between customer and Goss agents Collecting business cards and handing them over to the specific Goss agent

Customer consultation Booking confirmations Developing detailed information about travel packages Team project work: “move4nature”; developing custom tours to China Representative at exhibition

Study focus: Chinese philosophy and history Advanced translation of modern & traditional Chinese literature Japanese language course

Chinese language course (20h per week) Extra curriculum activities, e.g., language exchange with Chinese students

Chinese language course Extra curriculum activities, e.g., language exchange with Chinese students

2- month course to deepen my language skills and intercultural competence

Learning modern & traditional Chinese Translation of modern & traditional Chinese literature Foreign language teaching and learning methods and effectiveness Using descriptive statistics for analyzing data Layout and content optimization of textbooks and language learning material