Anne Horsch

• Leading teams with a total of 18 employees including: Reception, on board Reservations, Night Auditor, Concierge and Bell Team from a range of different nationalities and educational backgrounds.

Within the role of Hotel operations Assistant, I perfom administrative duties for the General Manager, CEO, Florida Managing Directors (when onboard), The Board of Directors and Residents Committees forming an important role in the coordination of schedules, meetings and other duties. Within the Role of the Resident Services Coordinator, I am the primary contact person for Residents with general enquiries, special function requests, Apartment refurbishment requests etc.

My career at sea started off with a Hotel Management Internship for 3 month. Followed by a challening triple relief position within the Food & Beverage department for 1 year and 5 month. Eventually following the path of my passion to be Receptionist for 9 months.

Ensure an attentive, helpful, friendly and personal service so that guests enjoy their "holiday surrounded by friends" - the motto of Aldiana. This included advertizing and organizing excursions and all matters of transportation, as well as complaint management and recovery.

Regular receptionist duties as well as ensuring smooth running of the F&B part in the Lounge. Taking care of all regular Hilton Honors members and ensuring that their preferences are met at a consistent basis. Departmental Trainer of the Executive Lounge.

Leading shifts in Restaurant and the Bar, including writing the working schedules and training part and full-time staff. Weekly rotation of Duty Manager Shifts.