Annika Merz
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Annika Merz
- Current 6 years and 11 months, since Aug 2019
Agreement Admin Advisor/Channel Support advisor
Apple Distribution International Limited
handling and resolve issues related to agreements, warranty, consumer law Collaboration with agents in Apple's worldwide contact centres to resolve complex agreement issues Documenting and logging of support exceptions and issue resolution on a case-by-case basis using various tools handling escalations from Apple Service Providers, iPhone Carriers, and Apple Retail Stores and provide information on a range of issues, both technical and operational mentoring new advisors
Handling all inquiries in a professional and timely manner from members of the brand program, Reservations, monthly targets
Training and Coaching of current and new CRM Account Managers, developing and updating of training and coaching material
- 5 months, Jul 2018 - Nov 2018
Sales Coach
National Pen, Tunisia
Training and Coaching of new employes, TL/Supervisors during pre-opening and after going live with new Call Center in Tunis, Tunisia Ongoing assistance with recruiting, interviewing and selecting new employees
- 6 months, Feb 2018 - Jul 2018
Web Inbound Sales Agent AU/NZ market
National Pen, Ireland
Inbound Sales through Web channel
- 1 year and 1 month, Feb 2017 - Feb 2018
Manager Customer Relations
National Pen, Ireland
Own database DACH market with 2500 crs
- 6 months, Aug 2016 - Jan 2017
Bilingual Telemarketing Account Manager DACH market
National Pen, Ireland
Calling and Selling to existing customers
- 3 months, Oct 2015 - Dec 2015
Assistant Front Office Manager
Best Western Hotel Helmstedt
- 1 year and 1 month, Sep 2014 - Sep 2015
Banquet Manager
Hotel am See**** Gästehaus der Salzgitter AG
- 3 months, Apr 2014 - Jun 2014
Front Office Agent
Hotel an der Wasserburg****S
- 4 years and 5 months, Jul 2009 - Nov 2013
Receptionist
Bayerischer Hof//Hotel Reutemann/Seegarten
- 7 months, Oct 2008 - Apr 2009
Sales & Markeitng Representative
Four Points by Sheraton Panoramahaus Dornbirn
- 8 months, Mar 2008 - Oct 2008
Assistant Front Office Manager
Four Points by Sheraton Panoramahaus Dornbirn
- 8 months, Apr 2005 - Nov 2005
Receptionist
Hotel du Vin
Supervisor
- 2 years and 11 months, Feb 2000 - Dec 2002
International Flight Attendant
Cabin & Handling Service GmbH / Air Berlin
- 1 year and 6 months, Aug 1998 - Jan 2000
Trainee hotel professional
Quality Hotel Seminarius
Ausbildung von Annika Merz
- 1 year and 9 months, Aug 2003 - Apr 2005
Geowissenschaften
Universität Hannover
geology basic skills, paleontology with practical outdoor training, crystallography, organic chemistry, cartography, petrology and maths
Sprachen
German
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
French
B1-B2 (Gute Kenntnisse)
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