Anuj Verma

worked as rousting solution provider for the field BT Openreach field engineers, those who went on site to fix customers landline and broadband problems, maintaining the database for spare and pairs for distribution points and exchange, so can be provided when needed,
 Raised multiple activities in order to provide full support to Openreach field engineers.
Researched topics and completed due diligence to resolve issues in a timely manner.

Provided the feedback to the agents who took calls from British telecom customers for their broadband, TV and telephone services providing them the correct information about the process so that they can provide best quality service to customer, Researched and implemented new improvement systems and methodologies, which increased
operational efficiency. 
Established cooperative and professional working relationships as a result of being courteous,
respectful and communicative.

Worked on dell technical support project and Helped dell under warranty customers with technical problem, consultation on products and services, suggest the customer best support and if they ran out of warranty then pitch for the service warranty renewal and gave the best suitable plan according to the need.