Archana Gupta

• Managed Account Receivable Process (SAP Finance Module) • Developed process risk policies, KPI & SLA procedures • Invoice Process Transitioned from Finland and Germany to India • Collaborated with IT to automate manual process activities , prepared pre-production test cases, change requests and have performed UAT • Managed a Six Sigma Project: Quality Improvement • Successfully conducted Sarbanes Oxley & ISAE – SSAE (SAS70) Audit for AR Process

Managed a team of resources engaged in securities processing, catering to premier banks in Germany and providing a range of services like Cash Reconciliations, Claims Processing, Process Flow Modelling (Business Process Management – ARIS) Organised training for new resources on various product and process activities to create strong backup plan for critical process activities Managed day to day operational activities for the process

- Managed a team of resources engaged in preparing process flow and process module for Account Receivable process - Engaged in recruiting new hires and prepared training module and plans - Engaged in preparing transition plan with transition team for Account Receivable process

- Transitioned Account Receivable process from Nestle Österreich GmbH, Wien, Austria in in 2006 and 2007 - Stabilized Account Receivable process from Nestle Poland, Wroclaw (Food & Purina Market) in Oct. 2006 - Transitioned Account Receivable process activities from Nestle Purina Petcare, Euskirchen, Germany in Nov. 2006 - Ensured process metrics achieving desired results with met the required level of specified norms - Secure Customer signoff on all process documentation

• Handled German customer E-Mails in German language pertaining to order status, technical queries, escalation / dissatisfaction and other queries for the Key Customers of Amazon.de • Maintained the FTR (First Time Resolution) of more than 98% Trained new colleagues in process activities.

German Language: Deutsch für Arbeit und Studium B2/1

German Language: Zertifikat Deutsch für den Beruf B2 (11.2002) & Zentrale Mittelstufenprüfung M3 (05.2003) - passed

Bachelor of Commerce (Finance and accounting)