Arevan Farhad

Business Analyst within the Risk & Compliance domain at Pensioenfonds Detailhandel.

Business Analyst within Banking, Insurance and Pensions. Experienced in Risk & Compliance, process improvement, audit support, governance, stakeholder management and control frameworks. Supporting regulatory and transformation initiatives in financial services.

Supporting projects focused on digital customer innovation Analyzing and visualizing customer data using tools such as Excel, Python and Power BI Developing dashboards and reports to support data-driven decision-making Contributing ideas for process improvements based on data insights Collaborating with various stakeholders to better understand customer needs and translate them into innovative solutions.

Responsible for creating new documentation for workflows, management, and optimization of Microsoft Dynamics, as well as identifying and implementing improvements within the platform.

Responsible for creating new documentation for workflows, management, and optimization of Microsoft Dynamics, as well as identifying and implementing improvements within the platform

Delivered Microsoft Office training and digital skills workshops to both younger and older user groups, enabling them to work more efficiently with technology. Managed and maintained IT hardware and workplace equipment, ensuring reliable and uninterrupted operations. Provided first-line technical support and customer assistance, resolving user issues and enhancing overall customer satisfaction. Acted as a trusted point of contact for IT-related inquiries, combining strong technical knowledge with excelle

Begeleiden van ouderen en jongeren met Microsoft office cursussen. Apparatuur beheer. Ondersteunen van de klantenservice

Tijdens mijn tijd als applicatieontwikkeling student aan het ROC van Amsterdam heb ik mijn back-end programming skills op het gebied van PHP, voornamelijk het Laravel framework mijn sterkte punt weten te maken. TIjdens mijn tijd aan het ROC heb ik twee back end programming stages weten te volgen.