Arshad Mukadam

Manage Microsoft 365, Exchange On-Premises, Intune, Purview, and Azure AD. Administer SharePoint On-Premises, Azure VMs, Windows servers, and Citrix ADC. Ensure security and compliance with Microsoft XDR and Microsoft Purview. Monitor performance using PerfMon, ipMonitor, and PRTG. Implement and document projects. Conduct root cause analysis and incident reporting. Create knowledge base articles and SOPs. Automate processes with PowerShell. Conduct quarterly security activities and manage FreshService.

Manage Microsoft 365, Exchange On-Premises, Intune, Purview, and Azure AD. Administer SharePoint On-Premises, Azure VMs, Windows servers, and Citrix ADC. Ensure security and compliance with Microsoft XDR and Microsoft Purview. Monitor performance using PerfMon, ipMonitor, and PRTG. Implement and document projects. Conduct root cause analysis and incident reporting. Create knowledge base articles and SOPs. Automate processes with PowerShell. Conduct quarterly security activities and manage FreshService.

Provide support and maintenance for Microsoft 365, Exchange, AD, Intune, Purview, Azure AD, Windows Servers, RAS VPN, Citrix ADC, and Azure VMs. Monitor performance with PerfMon/internal tools. Plan, implement, and document client projects for Microsoft 365, Azure, XDR, Intune, and cloud solutions. Perform root cause analysis for critical incidents. Assist IT in upgrading/maintaining Exchange, Microsoft 365, Intune, and Purview. Conduct phishing campaigns, backup tests, and review security configurations.

As a Microsoft 365 & Cloud Solutions Specialist, I've successfully navigated the challenges of the Covid-19 pandemic as a freelancer. My role involved understanding diverse client needs and designing tailored plans for transitioning over 10 clients to a Modern Workspace. I've set up Microsoft 365 tenants, migrated mailboxes and cloud storages, and implemented Intune across organizations. I've also enhanced security following best practices, boosting operational efficiency and digital capabilities.

Handle and troubleshoot P1 and escalated cases for premium Microsoft clients (SAP, HP,etc.) related to Microsoft 365, Exchange Online, Intune, Exchange On-Premises, AD, Purview, Azure AD, and Microsoft XDR. Provide technical support and deliver triage sessions to Tier 1 team, aiding in M365 concepts and resolving technical issues. Develop action plans for cases unresolved for over 3 days. Collaborate with Microsoft Technical Advisors, Support Escalation Engineers, and Product teams on aged or complex cases.

Handing and resolving end user calls related to Internet connectivity issues and IPTV. SME, floor support, training newcomers and assisting team in absence of Team Leader and handling escalation calls. Interacting with Client on regular basis and sharing information related to Top call drivers, and insights related to product improvement. Providing action plan and additional training to non-performing team members.

Handing and resolving end user calls related to Internet connectivity issues and IPTV. SME, floor support, training newcomers and assisting team in absence of Team Leader and handling escalation calls. Interacting with Client on regular basis and sharing information related to Top call drivers, and insights related to product improvement Providing action plan and additional training to non-performing team members.

Developed Calibration/Check List application and Inventory management application for company using ASP .net, MS SQL.