Dipl.-Ing. Artem Shikhidi

- Developing and implementing a structured complaint management process from scratch - Leading root cause investigations (8D) - Introducing Lean and 5S principles in office and workshop - Conducting Lean Thinking workshops for technicians and office teams - Maintaining complete document control within the corporate system - Developing annual internal audit programmes and conducting audits across production and logistics - Performing supplier audits (mechanical and thermal metal processing)

- Advising SMEs and private clients on quality and process management, audit preparation and documentation. Currently - in parallel to full-time position

- Conducted internal audits (ISO 9001 / 45001) and developed annual audit programs - Introduced 8D, FMEA and qualification tracking tools - Trained five new internal auditors - Advised on process automation and improvement - Prepared for SQAS and ISO certification audits - Served as site safety representative

- Led QA/QC team of eight employees - Managed internal audits and audit programs - Conducted customer and supplier audits - Organised FMEA meetings and risk reviews - Reported quality KPIs to site and corporate management - Created training and audit materials - Conducted 8D analyses and tracked corrective actions

- Qualified suppliers (packaging, printing, chemical materials) - Conducted supplier audits (ISO 9001 / 14001 / 45001 / SA8000) - Implemented KPI-based supplier performance evaluations - Drafted and maintained quality agreements - Supported corporate ISO 9001:2015 transition - Designed a multi-factor system for assessing supplier material defects

- Coordinated packaging changes via SAP and internal platforms - Served as communication link between R&D, procurement and production

- Incoming inspection and laboratory testing of packaging materials - Machine trials for material approval and processability assessment - Handling of customer and supplier complaints - Conducted internal audits, active member of Kaizen teams

- Translated technical and quality documentation - Provided interpretation for international employees and delegations