Arthur Joseph

Gives support to entire project team. Overviews and coordinates ISF set-up and shipments to sites. Schedules meetings and takes minutes. Overviews filing in the TMF and performs QC. Creates and maintains different study trackers. Creates guidelines and gives technical support. Liaises with sites during feasibility and collects and prepares documents for CTIS submission. Accompanies CRAs on close-out-visits to assist with ISF reconciliation. Drafts and distributes Newsletters and communications.

Created QC checklists and provided training to Study Start-Up Associates to ensure TMF completeness and resolve quality issues Was first point of contact for Study Start-Up Associates regarding TMF related matters Provided support to Site Activate Leads Provided support to team with submitting documents to the TMF, resolving queries and conducting QC in a timely manner

• Provided assistance to PMs/CTMs and CRAs • Maintained the Trial Master File and conducted periodic QCs, followed up on missing documents and resolved findings following sponsor QCs and audits • Provided recruitment status to sponsor • Took minutes • Translated study documents (submission letters, approvals, annual reports, contract clauses) • Updated the CTMS and provided access to team members • Distributed study tools and material to team members/sites

Translated study documents (submission letters, approvals, annual reports, contract clauses) • Set up and maintained investigator and in-house site files and gave support to CRAs • Updated the CTMS

• Coordination of bookings and customers (check ins & outs, journeys, transfers) • Customer care via phone, e-mail and in situ (requests, queries, complaints) • Translation and updating of the company’s website content and of texts used in the data base like offers, confirmation vouchers, newsletters etc.; technical translations for company-owned software • Submission of license applications required for the operation of vacation rentals • Communication with the IT department regarding bug tracking

• Translation and proofreading of technical texts

• Process of candidates’ application documents in company-owned data base

• Preparing and serving of food and beverages • Preparing of delivery orders

• General office duties

• Process of customer correspondence using a SAP based CRM-software as a working tool