Artur Rybicki

Optimizing e-commerce platform as well as prepared plans and functionalities for the platform management tools. Negotiating PSP deals for Voidu platform. Managing negotiation and implementation of multiple new brands to the platform, which resulted in a broader portfolio of products. Communicating and managing necessary changes in terms of Data Protection, GDPR and Legal. Implemented and finalized the necessary tools for PCI Compliance. Managing work and responsibilities of Content Management Team.

Negotiation with game and media companies, incl. cooperation conditions establishment, Promotion of European Games Group Affiliate program, All-stage support for BizDev, AdSales and PSP partners and cooperation reporting, Management of AdSales, Payment and Fraud Prevention setup for desktop and mobile products, User experience-minded optimisation of e-commerce solutions, Incorporation of new gaming items into e-commerce platform, Online advertising of multiplatform F2P games and applications,

Negotiation with game publishers, incl. cooperation conditions establishment, Promotion of Kinguin Affiliate program, All-stage support for partners and cooperation reporting, Development of partners and products library, User experience-minded optimisation of e-commerce solutions, Incorporation of new gaming items into e-commerce platform, Online advertizing of F2P section, incl. social media activity, Creation of English and Polish content for blogs and marketing materials.

Coordination of task distribution and workflow, Team performance reporting on a monthly and annual basis, Management of personal and group trainings, Creation of training materials (presentations, webinars, guides), Implementation of new modules for Magento, Creation and management of product pages on Magento platform, Introduction of amendments to the old product pages, Graphic processing, Work with business customers Review and approval of products for sale.

Verification and acceptance of business clients, Provision of excellent customer service in both Polish and English, Monitoring of payment systems, payment verification, issuing refunds, Verification and realization of orders on Magento and xCart platforms, Chargebacks and disputes handling, Introduction of process automation, Coordination of task distribution and workflow, New employees training, Creation of training materials (presentations, webinars, guides), Team performance reporting.

Provision of excellent customer service in both Polish and English, Monitoring of payment systems, payment verification, issuing refunds, Verification and realization of orders on Magento and xCart platforms, Dealing with chargebacks and disputes, New employees training, Performance reporting.