Artur Safarian

• Undertook new software features, standards and operational procedures; • Organised and managed mobile application testing; • Liaised with software developers to address malfunctions and system errors; • Implemented standards and operational procedures for strategic distributors in the region following project objectives and plan; • Consulted strategic distributors in the area of implementation of procedures and information systems.

• Oversaw the projects' deadlines within the development of Central Rating System of the Bank; • Conducted business requirements and supporting documentation for IT-systems; • Conducted and led the testing process of business application systems; • Acted as technical support of users in case of problems with interactions with the system.

• Was a key player in the compilation and optimisation of business requirements due to “Mobile Banker” project; • Undertook data analysis to obtain financial indicators on sales of banking products; • Took on the challenge of monthly plans development for sales for employees; • Oversaw KPI's and NPS's of sales group; • Trained and inducted new employees.