Arunima Nithyanand
Skills
Timeline
Professional experience for Arunima Nithyanand
- Current 3 years and 11 months, since Aug 2022
Customer Success Manager
Nergy India Pvt Limited
Managed educational platform operations, ensuring seamless user experience and quick issue resolution. Led cross-functional teams (operations, support, QA) for efficiency. Prioritized support requests aligned with business goals, improving platform performance. Used data-driven insights to optimize workflows and enhance system reliability. Collaborated with stakeholders to streamline processes, implemented performance monitoring, and developed training programs to improve staff proficiency.
- 2 years and 7 months, Jun 2018 - Dec 2020
QA Engineer
Coding Hands Infotech LLP
Tested a comprehensive Restaurant Management System, ensuring functionality across food ordering, billing, stock management, kitchen display, and token generation. Conducted manual and automated tests to validate operations, including food ordering and billing. Performed regression testing to fix issues in the kitchen display and token generation. Collaborated with the development team to resolve critical bugs and designed test cases for stock updates, order processing, and billing accuracy.
Languages
English
C1 (Fluent)
Malayalam
C2 (Expert / native speaker)
German
A1-A2 (Basic)
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