Arunima Nithyanand

Managed educational platform operations, ensuring seamless user experience and quick issue resolution. Led cross-functional teams (operations, support, QA) for efficiency. Prioritized support requests aligned with business goals, improving platform performance. Used data-driven insights to optimize workflows and enhance system reliability. Collaborated with stakeholders to streamline processes, implemented performance monitoring, and developed training programs to improve staff proficiency.

Tested a comprehensive Restaurant Management System, ensuring functionality across food ordering, billing, stock management, kitchen display, and token generation. Conducted manual and automated tests to validate operations, including food ordering and billing. Performed regression testing to fix issues in the kitchen display and token generation. Collaborated with the development team to resolve critical bugs and designed test cases for stock updates, order processing, and billing accuracy.