Ashish Mehrotra

The role is to provide 24/7 Level 2 production support in Investment Banking domain. Coordinate with developers, level 1 support and DB team in order to resolve issues. We maintain SLA and provide high system availability.

The role is to provide Level 2 application and production support handle a team of 5 resources and provide production support on Internet Banking domain to the customers who use the product (IDEAL), performing production, migrations, creating change requests, participating in production releases, handling the critical situations such as high volume of transactions, monitoring and maintaining the product.

The role is to provide Level 1 and Level 2 application and production support to the customer who uses our product (SmartVista) performing production and test implementation. The role involves complete Oracle Database creation and maintenance, application implementation and deployments.

The role is to provide 24/7 Level 1 application and production support to the users which uses the middleware products, performing production and QA Deployments, participating in various Production releases, handling the critical situations such as high volume of market data flow.

The role is to provide 24/7 Level 1 and Level 2 application and production support in UNIX and windows platform and assuring that the application is up and running during the business hours. The support involves providing applications support to America regional offices