Ashish Nagpal

Responsible for defining VDI products (Citrix, Windows 365, Azure Virtual Desktop, AWS workspaces) vision and strategy & ensuing that desired outcome aligns with customer's/Koch's security, vision and compliance. I am also responsible for managing product backlog, prioritization & trade offs. I am also responsible to ensure product development alignment, acceptance of deliverables, continuous communications and understanding market trends and competition. I am also a member of Ideas review board panel.

I was part of IT disaster recovery team for VDI Technologies. Primary job responsibilities were disaster recovery planning, business impact analysis, VDI architecture design, technology evaluation, testing & validation upon successful restore of recovery site. As a part of my day to day job, I was also responsible to drive Continuous Improvements, understand Compliance and Regulatory Requirements & Vendor management.

Working as a Delivery Consultant, I was responsible for requirement gathering & analysis, project management, client engagement, solution designing, Resource management, risk management & project documentation. I was also responsible for Vendor & stakeholder communication & post-implementation support. I have also conducted a couple of technical workshops for VDI services offerings.

As a Citrix Lead technical support engineer, providing technical support on Citrix products (XenApp, Desktop, CVAD & Citrix ADC) was my primary technical expertise. I was responsible for problem resolution, team leadership, escalation management, customer interactions, knowledge base creation, documentation, training & development, collaboration with R&D teams, proactive customer engagement and process improvement.

Worked and troubleshoot various MS windows servers (2003, 2008, 2008 R2, 2012, 2012 R2), troubleshooting server performance issues worked on core OS system components (COM, DCOM, WMI), troubleshooting server hangs, performance, LAN/WAN, AD, DNS and DHCP related issues, security scan, and vulnerability assessment worked on various debugging tools (perfmon, procmon, and process explorer)

I was part L2 technical support team for Citrix & Wintel. Primary roles and responsibilities were troubleshooting various issues (VDA connectivity, app launch, corrupted profile, Citrix performance, file & print), building new servers, and decommission old ones, ensuring 100% uptime for Citrix infrastructure & representing services offered during QBR.

Part of Netgear Technical support team provided internet-related technical support to B2B customers helped in configuring Netgear