Athina Siamata

• Managing business developers claims • Receiving and confirming customers’ orders • Handling logistics inquiries • Providing information of products availability and invoices • Handling customers’ complaints • Making recommendations to enhance agents’ productivity and customers’ satisfaction

• Boosting the sales by creating and sending personalized campaigns through E-mail to the B2B customers • Updating the E-mails lists for the campaigns and the newsletters • Contributing to customize every action concerning B2B customers such as brochures and catalogs • Reporting and analyzing data about the customers’ preferences

• Reporting traceability, inflows and outflows of cans and units produced • Helping to the shipment and distribution process

• Receiving, organizing and recording the customers’ complaints • Researching and defining the department in charge of solving the problem – Forwarding the complaint • Following up the process until the problem is solved • Communicating with the customers and reporting their satisfaction

• Market research (about products and services) • Political opinion polls

International Invetsments, Dynamics of Business Strategy, Political profile of Europe

B2B & B2C Marketing management, Market research and analysis, Sales management, Management of strategic changes, Accounting management, Financial management, Quantitative methods for decisions making, Leadrship, Supply chain management, Negotiations, HRM

Marketing, Advertising, Sales Management, E-Commerce, Online Marketing and Communication, Communication Strategy, Public Relations, Crisis Management, Tourism Marketing, Services Marketing, Marketing of Agricultural Products, Logistics, Accounting, HR Management, Information Systems