Augustin Gerasym
Skills
Timeline
Professional experience for Augustin Gerasym
- 1 year and 5 months, Mar 2023 - Jul 2024
Senior Customer Service Specialist
EvoPlay
Managing customer requests and processing tickets using Jira and other internal tools. Analyzing user information and behavior with a CRM system to optimize the customer experience. Efficiently handle up to eight requests simultaneously while maintaining a high level of service quality. Collaborating with different teams to resolve customer concerns promptly and effectively.
- 3 years and 10 months, May 2019 - Feb 2023
Customer Service Specialist
Simply Contact
Project WizzAir. Management of inquiries, flight bookings and payments with GLPI and CRM. Communication with customers, airports and agencies to clarify and resolve issues. Handling incoming and outgoing calls to resolve customer concerns. Assisting passengers with special needs. Working with teams to resolve issues effectively.
Educational background for Augustin Gerasym
- 1 year and 6 months, Sep 2020 - Feb 2022
Computer Science
National Technical University "Kharkiv Polytechnic Institute"
I dropped out of university for personal reasons related to the war.
Languages
German
C1 (Fluent)
English
B1-B2 (Good)
Romanian
B1-B2 (Good)
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