Aysar Hirz Allah

Part of EMEA Operations Management team, managing a team consisting of 20+ Data Associates processing Arabic language. Managing individual and team performance expectations and goals; providing individual coaching, feedback sessions. - Implement solutions to drive quality and productivity while achieving real-time desired service levels and analyzing and implementing solutions to challenging systemic issues.

Serving customers in 7 Countries (UAE, Jordan, Palestine, Iraq, Nepal, Sychelles and Lybia) Established 2018 to enhance internal team progression while ensuring to adhere to SLA Mentoring, coaching, and managing a team consisting of 20+ talented members, providing 1st level support for Jordan, UAE, Nepal, Egypt, Palestine, Seychelles and Bahrain Commercial and Central Banks via the support portal and phone, using remote desktop tools and being the single, first and the only point of contact for all users.

An additional responsibility of Internet Banking Security Officer was assigned and Key Responsibilities entailed the following: • Reviewed and executed security strategy for Internet Banking Channel, known as Mashreq Online (MOL). • Risk and Security aspect of entire Online Banking Channel were reviewed and existing authentication procedures Telephone Identification Number (TIN) and Transfer Challenge Code (TCC) were replaced with more secured,