Aysar Hirz Allah

Part of EMEA Operations Management team, managing a team consisting of 20+ Data Associates processing Arabic language. Managing individual and team performance expectations and goals; providing individual coaching, feedback sessions. - Implement solutions to drive quality and productivity while achieving real-time desired service levels and analyzing and implementing solutions to challenging systemic issues.

An additional responsibility of Internet Banking Security Officer was assigned and Key Responsibilities entailed the following: • Reviewed and executed security strategy for Internet Banking Channel, known as Mashreq Online (MOL). • Risk and Security aspect of entire Online Banking Channel were reviewed and existing authentication procedures Telephone Identification Number (TIN) and Transfer Challenge Code (TCC) were replaced with more secured,