Badal Joshi

I got an opportunity to join here as a Client Technical Lead where I have to take care of all the Microsoft Enterprise Messaging applications, Blackberry, Enterprise Vault as well as Migration related tools like Quest and ILM. The role consists of involving in the Design and implementation of the Messaging Infrastructure of the new clients and handling the Support functions post implementation. Handling client escalations and communications and resource management.

Joined Wipro BPO as a Technical Consultant to become a part of Wipro’s Enterprise Communication Support process for Microsoft Exchange Server. Always been on Top in Stack Ranking and have achieved awards and recognitions as Best Engineer XADM and created Solution objects and Internal Support Articles.

Got appointed by Stream International Services Pvt. Ltd. as a Support Engineer which was my first job in a BPO sector where I had my first Experience in dealing with clients from all over U.S and Australia. My role here was to solve technical issues related to Security Products from CA and later McAfee

Configuring various peripherals in various network environments Installation of Network operating system (Microsoft Windows). Troubleshooting of network fault at customer site. Laying & crimping of network cable.Installed Hardware and software upgrades in existing computer systems for end users, providing enhanced capabilities. Assisted end-user with trouble resolution for Hardware and Software problem subjected to maintenance contracts.Installing system applications.

Computers & Accounting