Bálint K. Koditek

As an Ops. and BizDev Mgr. I'm responsible for the overall sales and IT talent outsourcing processes and operations for both Hungary and newly the DACH region.

E2E test management of an application cluster in agile sprint mod. Bilingual position: GER & ENG

I was responsible for the technical and business developement of the companies own IoT smart metering solution called Smart Monitoring (www.smartmonitoring.hu). The project included both software and hardware developement activities and also business developement.

As a TM I was responsible for the UAT testing and defect management at two german health insurance companies during the migration of their IT infrastructure from previous service provider to T-Systems Germany.

Responsible for the Test Environment Management and for business process improvement for T-System Germany. Acting as SPOC for an Application Cluster in the test environments. Planning of software deployments and interface mappings. Managing changes in Release Containers. Planning and managing of Release Container updates. Ownership of production tools: Jira, BMC-Remedy, HPE Service Manager.

Proactively managing the Incident Management activities. Ensuring, that related SLAs are met and KPIs are set and achieved. Managing the resolution process, coordinating and leading tech calls, communicating to key stakeholders.

As a SPOC, I was responsible for pro- and reactive problem management activities . Coordinating resolution processes, meetings and resolution activities, preparing RCAs, identifying Known Errors, producing reports and trend analyses. Preparing and implementing Service Improvement Plans and recommendations.

2nd Level support to newly rolled out laptop's with Citrix accounts.

Supporting Allianz Deutschland AG's employees with they daily IT issues and requests. Bilingual position: GER & ENG