Barbara PELS
Werdegang
Berufserfahrung von Barbara PELS
- 6 Monate, Feb. 2013 - Juli 2013
Personal Assistant to the General Manager
Sofitel Vienna Stephansdom
Supported and assisted the General Manager. Ensured smooth operational flow and guaranteeing optimal guest services. Responsible for the organization of the Executive Office in coordination with the General Manager.
- 3 Monate, Nov. 2012 - Jan. 2013
Front Office Agent
Sofitel Vienna Stephansdom
Handled arrivals, departures and the co-ordination of all customer requests during the stay. Upsold the different hotel facilities and outlets. Managed invoicing payments and cash operations during shifts. • Monthly upsell achievement up to €3600 • Increasing and maximizing customer satisfaction rate (on TripAdvisor and guest feedback forms)
Handled arrivals, departures and the co-ordination of all customer requests during the stay. Upsold the different hotel facilities and outlets. Managed invoicing payments and cash operations during shifts. • Monthly upsell achievement up to €6000 • Increasing and maximizing customer satisfaction rate (on TripAdvisor and guest feedback forms)
- 1 Jahr und 4 Monate, Feb. 2011 - Mai 2012
Convention Sales Coordinator
InterContinental Wien
Handled and coordinated in-house events. Executed in-house site inspections for clients. Prepared BEO’s banquet event orders and added notes to files after signing contracts.
Ausbildung von Barbara PELS
- 1 Jahr, Sep. 2013 - Aug. 2014
Master In International Business
HULT International Business School
- 1 Jahr und 1 Monat, Juni 2009 - Juni 2010
International Hotel Management with Marketing
Les Roches International School of Hotel Management
- 2 Jahre und 6 Monate, Jan. 2007 - Juni 2009
Swiss Hotel Association “Diplôme” in Hotel Management
Les Roches International School of Hotel Management
Sprachen
Deutsch
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Englisch
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Französisch
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Niederländisch
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