Barbu Danila

Served on the European Union!s Customs and Taxation Project while managing Incident Management, Change Management and Business Relationship Management processes. Lead project management for the implementation of new solutions within the existing environment. Build and maintain strong rapport with service providers, customers, and vendors. Rapidly resolve customer complaint issues and determine mutually agreeable resolutions.

Senior Technical Advisor for WMB/IIB related issues, Project Manager for IBM WebSphere Message Broker and IBM Integration Bus implementation projects, and Coordinator for WMB/IIB UAT. Assigned to managing the development and creation phase for new WMB/IIB flows and WMB/IIB documentation for customers. Trained and mentored support representatives, focused on providing the best possible customer experiences. Oversaw the analysis and implementation of IT projects.

Technical support engineer on the Tivoli Netcool Software Support L3 Team. • Incident management for IBM products. • On site ad-hoc technical consultancy. • Incident management for Active directory and LDAP issues. • Recorded and solved reported incidents using IBM!s problem management system. • Assisted with investigation of problems and escalated to developers when appropriate (bug fixes and patches). • Maintained open lines of communication between support, testing and development teams.