Bartlomiej Wichrowski
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Bartlomiej Wichrowski
- 9 Monate, Nov. 2019 - Juli 2020
IT ADMINISTRATOR/LOCAL ONSITE IT WITH GERMAN&ENGLISH
Wärtsilä EUROATLAS GmbH - Bremen, Germany
• Responsible for the local network infrastructure (passive and active components, clients, printers etc.). • Proxy for Administrator of the central headquarter and management of Active Directory within the given group strategy and forward development of the local network. • Responsibility for server environment in the Windows environment (Windows Server 2012 and higher), DHCP, DNS, certificate management, WSUS, Exchange, MSSQL, VMWare hypervisor, MS Hyper-V.
- 1 Jahr, Dez. 2018 - Nov. 2019
LOCAL ONSITE IT TECHNICIAN WITH GERMAN&ENGLISH&FRENCH
UNI-TEC (COMARCH AG) – PROJECT: VALEO - Friedrichsdorf, Germany
• Responsibilities&Duties of second-line investigation and diagnosis and resolves and closes incidents/service requests as per help desk procedures & allocated timelines. • Escalates unresolved incidents/service requests within agreed timescales and logs relevant incident/service request details per help desk procedures. • Communicates with client regarding incident progress and ensures tickets are updated at all times until issues are resolved.
- 1 Jahr und 5 Monate, Juli 2017 - Nov. 2018
IT SUPPORT/KAM/BDM WITH GERMAN&ENGLISH LANG
MEDIA-PRESS.TV S.A. – Kraków, Poland
• Answering customers' IT related queries in a professional manner.. • Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware. • Contacting decision makers in order to learn about their business needs and to promote the company as their IT solutions partner. • Responsibility for achieving sales KPI’s & SLA’s, quality check of developed code (HTML, JavaScript, CSS). • Developing great and long-lasting relationships with customers.
- 8 Monate, Dez. 2016 - Juli 2017
IT SERVICE DESK ADMINISTRATOR WITH GERMAN LANG.
WIPRO IT SERVICES POLAND – PROJECT: INGREDION - Gdańsk, Poland
• Team Leader responsibilities. • Answering customers' IT related queries in a professional manner. • Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware • Respond to calls, e-mails and messages from customers seeking help. • Walk customer through problem-solving process. • Run diagnostic programs to resolve issues. • Follow up with customers to ensure issue has been resolved.
- 3 Jahre und 5 Monate, Juli 2013 - Nov. 2016
CUSTOMER SERVICE ADVISOR WITH GERMAN (1ST LINE)
ATOS IT SERVICES – PROJECT: BOEHRINGER-INGELHEIM - Bydgoszcz, Poland
Providing 1st line technical support, answering support queries via phone & email. Remote administration and management of customer premises equipment. • To log & prioritize system & user support calls for the second line support team. Carrying out user administration and set up. • Using remote control software tools to provide fault resolution and diagnosis. Recording and actioning faults as reported on: PC’s, servers, laptops and mobile.
- 2 Monate, Juli 2011 - Aug. 2011
WAREHOUSE INVENTORY CONTROLLER
ADECCO OUTSOURCING GMBH – FIRM: KÜHNE+NAGEL - Karlstein, Germany
• Being in charge of deliveries, ensuring compliance with paperwork, inputting stock on SAP, picking, packing and shipping orders.
Ausbildung von Bartlomiej Wichrowski
- 2 Jahre und 4 Monate, Okt. 2011 - Jan. 2014
Germanic philology
Nicolaus Copernicus University in Toruń
- 5 Jahre und 4 Monate, Okt. 2008 - Jan. 2014
Rural development policy
Nicolaus Copernicus University in Toruń
- 3 Jahre, Okt. 2007 - Sep. 2010
German philology
Nicolaus Copernicus University in Toruń
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Polnisch
Muttersprache
Französisch
Grundlagen
Russisch
Grundlagen
Latein
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