Bassel Hakoum

• Configured and deployed over 10 Windows Server systems for various clients, meeting their specific requirements and ensuring seamless integration into their existing infrastructure. • Managed and maintained client Windows Server systems, ensuring an impressive uptime of 99.9% over the course of a year, resulting in high client satisfaction. • Conducted performance tuning and optimization for Windows Server systems, resulting in a 15% improvement in system responsiveness and efficiency for clients.

• Managed the procurement process with server providers to secure optimal hosting plans for the university's websites. • Managed University hardware infrastructure, oversaw 200+ devices, maintaining 99.8% uptime, reducing downtime by 70% through regular maintenance. • Maintained a 95% satisfaction rate by consistently resolving 80% of technical issues promptly. • Led and coordinated a team of 5 Engineers coordinating their efforts to meet the University's technical needs efficiently and effectively.

• Upgraded hardware and software management plans for minimal disruption. • Delivered technical support for IT system, ensuring seamless user account management and access rights administration to enhance overall productivity. • Collaborated on hardware procurement for best value and performance.