Bastiaan Pilz

> Airfreight tender review > Fuel surcharge management - Airline fuel surcharge adjustment behaviour - Evaluation of customer FSC models - Quantification & neutralization FSC model risk - Fuel surcharge advisory - Fuel surcharge hedging

Project history: • Corporate Strategy: Development of global value-based leadership framework for top executives • Corporate Strategy: Enhancement of regular strategic performance dialogue between divisions and central • Air freight customer implementation • Reduction of notification rate for mail and parcel shipments • Process optimization • Reorganisation • IT application review + gap anaylsis + contingency plan • Introduction of global equity-based incentive scheme for top executives

Database analyses, contribution margin analyses, presenting results, design and production of promotional material.

Development & evaluation of a new business model including a financial modelling tool.

Operative responsibility for completion of pan-European customer satisfaction survey Balanced Scorecard insights: Roll-out process, Master plan & Monitoring Planning & Organisation of internat. Business Line Manager Meeting

Business Strategy, Finance, Operations Management

Monetary Policy, Political Economics, Foreign Trade