Beatriz Mascarenhas

is available. ✅

Freiberuflich, Social Media Manager, Car Peak
Lisbon, Lisbon District, Portugal, Portugal

Skills

Customer Support
Customer service
Customer care
Customer orientation
Customer Relationship Management
Complaints Processing
Complaint management
Customer Relations
After Sales Management
Logistics
Digital strategy
Social Media Marketing
Content Marketing
Social Media
Google Analytics
Google Ads
Online Marketing
German
English Language
Internet Marketing
Portuguese Language
Spanish Language
Mandarin Chinese
Copywriting
Content
Content Management
Digital Content Creation
Marketing
Market Research
Ads
Facebook Marketing
Blog

Timeline

Professional experience for Beatriz Mascarenhas

  • Current 2 years and 10 months, since Sep 2023

    Social Media Manager

    Car Peak

    Developed engaging, educational content for automotive audience, boosting brand visibility; Nurtured online community, enhancing customer relations and loyalty; Executed targeted campaigns, optimized performance, and analyzed key metrics for continuous improvement.

  • Current 5 years and 4 months, since Mar 2021

    Social Media Manager

    Greens Kultur

  • 10 months, Oct 2022 - Jul 2023

    Marketing & Advertising Specialist

    Rita, André e Constança Coelho, Lda

    Integration in a family-owned company in helping maintain 4 distinct digital profiles in the paediatrics, holistic therapy and Automotive industries: - Graphic design (promotional material and logos); - Support in the development and organisation of courses and workshops; - Event promotion; - Social media management; - Website management; - Planning and execution of the Digital Marketing plan, including SEO/SEM, marketing database, email and advertising campaigns.

  • 5 months, May 2022 - Sep 2022

    Customer Service Assistant

    Telecabine Lisboa

    TELECABINE Parque das Nações: - Attendance and guiding of visitors; - Issuing and selling tickets; - Technical and administrative support.

  • 1 month, Jul 2022 - Jul 2022

    Guest Support Assistant

    Lisbon Aquarium

    - Reception and welcoming of visitors; - Control and management of entries and exits; - Queue management; - Providing information and/or curiosities about the Oceanarium; - Attending and guiding visitors; - Control and management of admissions in the exhibition spaces; - Guarantee of internal regulations.

  • 2 months, Oct 2021 - Nov 2021

    Business Development Assistant

    Too Good To Go Deutschland

    Internship in the Sales area - Sales Prospecting, Negotiation, Onboarding, Follow-up, Salesforce, and Teamwork.

  • 6 years and 1 month, Mar 2015 - Mar 2021

    Marketing Copywriter

    Greens Kultur

  • 2 months, Jul 2019 - Aug 2019

    Sales Associate

    Sport Lisboa e Benfica

    Worked in a kiosk selling Benfica merchandise and worked on my Sales, Customer Support and Communication skills.

Educational background for Beatriz Mascarenhas

  • 2 years and 11 months, Sep 2018 - Jul 2021

    Languages and Business Relations

    University of Aveiro

    Language Skills: - Portuguese I and II; - English I to VI; - German I to VI; - German Culture II; - Chinese I to VI. Management, Economics and Business Skills: - Business Management; - Introduction to Economics; - Introduction to Marketing - Introduction to Marketing; - Organizational Behaviour; - Human Resource Management; - Organisations Theory; - Intercultural Communication. Multimedia Skills: - Multimedia I and II.

Languages

  • German

    B1-B2 (Good)

  • Chinese

    A1-A2 (Basic)

  • English

    C1 (Fluent)

  • Portuguese

    C2 (Expert / native speaker)

  • Spanish

    B1-B2 (Good)

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