Behzad Alipour Chekab

Responsibilities: - Planned, installed, and managed LAN/WAN infrastructure. - Installed, configured, and maintained virtualized network servers using VMware and Hyper-V. - Processed service requests and incidents, resolving issues across all support levels (1st, 2nd, and 3rd). - Configured and maintained firewalls, switches, and routers to ensure optimal network performance. - Developed and implemented security policies for network systems, ensuring compliance with industry standards

Responsibilities: Managed and virtualized Windows server environments (2008 – 2019) using VMware and Hyper-V. Implemented IT security measures, including firewalls, backup systems, and disaster recovery plans. Provided IT support across all levels, resolving complex incidents within agreed SLAs. Planned and executed hardware and software upgrades for servers and end-user devices.

Responsibilities: - Managed and maintained LAN/WAN/VPN networks, ensuring seamless connectivity across multiple sites. - Installed, configured, and secured networks using Cisco devices and firewalls (Sophos). - Created and updated network documentation, including diagrams and configurations. - Monitored network activity and addressed performance issues.

Responsibilities: - Provided IT support for 1st and 2nd levels, addressing hardware and software issues for over 150 users. - Installed and configured desktops, laptops, and printers. - Troubleshoot network connectivity issues and assisted users with basic IT operations. Achievements: - Increased user satisfaction by 20% through efficient troubleshooting and timely issue resolution. - Contributed to the successful rollout of a company-wide IT infrastructure upgrade.