Benjamin Muñoz Brosig

Experte für den Bereich „Vollmacht & Nachlass"

• Execution and documentation of the KYB process (GWG) for company identification: -> Checking and analysing relevant company data and documents -> Determination and identification of beneficial owners in accordance with regulations (UBO) • Creation and correction of invoices and refunds • Assisting clients in the event of delivery and return problems • Assisting business clients with orders and creating top-up orders • Technical support in the event of payment difficulties and in the administration portal

• Helping clients with their personal accounts and billing • Supporting the clients before, during and after purchase • Assisting clients with delivery and return issues • Technical Support • Professional management of changes, adjustments, complaints and any other client concerns

• Handling e-mails with quality and efficiency according to the Standard Level Agreement (SLA) • Moderating user generated content with quality and efficiency • Ensuring that mistakes in reviewing are corrected or rejected • Bug reporting • Create client reports to identify risks and needs • Checking user accounts / fraud prevention • Trained and instructed new employees

• Advice, sales and support for private and Business clients • Recording and handling of claims and benefit cases • Creation of preventive analysis and insurance-related statistics • Finalising insurance policies and evaluating risks • Preparation, monitoring and handling of promotional measures and actions • Expansion and development of the client base • Responsible for the property insurance sector