Benjamin Sobe

- Second and Third Level Support für Windows-/Network Clients und Peripherie-Geräte - Automatisierung von Workflows via Tenfold - Datenanalyse und Pflege via Powershell, Javascript und Python - Development via Java, Javascript, Python und Powershell - Erfassung der Anfragen in Service Now (Ticket System) - Technische Qualifizierung und Problemlösung - Konfiguration und bereitstellung von Hardware - VIP Support - Pflege von Benutzerdaten - Wartung von Systemen zur Erfassung und Bearbeitung von Daten

- Conception and development of digital solutions (e.g. ITSM, IoT, cloud management, ITOM) - Requirements management of processes and interfaces in agile projects - Creation of IT-Concepts and specifications in close consultation with the project team - Accompanying projects in the implementation and test phase - Development and technical integration of ServiceNow applications - Accompanying the rollout of new ServiceNow applications and modules - Automation of business processes and operational tasks

@SogetiHighTechMunich Final Project Education: - Development of software for recording notes to reduce paper consume (via Java, Java-Swing, SQLite and XML) - Designing the Software (Sketch, Wireframe and Mockup) - Improving of the Software (in consultation with my project manager) After Final Project: - Development of a few small projects in Python (according to the requirements of my project manager)

- Leadership responsibility for my own department (including Personal) - Departmental responsibility (ordering, returns, complaints & customer care) - Cashier responsibility - General contact for customers - General Delivery & returns processing

Network development and integration, software development, accounting, electrical engineering