Bernd Butsch

-organized special sales events and roadshows -supervised 25 employees -selected, interviewed, hired employees, trained new and existing staff -prepared daily/weekly work schedules -managed product supply -responded to customer complaints, ensured customer satisfaction -advised customers, promoted and sold products and merchandise

-addressed all customer needs in a fast paced environment -monitored the inventory, ordered supplies -responded to customer concerns, experienced in problem solving to maintain customer satisfaction -responsible for the cash register, monthly member payments, sale invoices, returns, and refunds -advised customers, sold sports wear, workout equipment and merchandise -trained new customer service staff

-planned, organized, and executed events (car launches, sales promotion) -in charge of budgeting of all the events and promotional activites, planned personnel -assisted CEO and acted on his behalf during absence, handled dealership management on a daily basis -created press releases and advertisements, updated the website -designed promotional offers -drafted, created and sent out direct mails -supervised the inhouse call center -monitored customer satisfaction -human rescource management

-assisted in advertisements, created and prepared sales promotions -conducted office work, handled cash register, prepared invoices, scheduled appointments -worked the telephone switchboard -prepared car rental agreements -sold upgrades for service and car category -completed rental car inspections, handled damage claims