Besart Fishka

Implement the commissions’ schemes rules in the calculation system by ensuring a timely and accurate processing.Oversee and collaborate with other departments and compensation plan design team to ensure configuration of all plans and all plan elements are optimized and properly operating in the calculation system Evaluate and relay outcome of commission pay-outs and provide in depth comparative analysis.

Understand the type of payment and allocate it to the correct Customer ID. Reconciling transitory accounts. Managing the relationship with the Italian team of Account Receivables. Managing the accurate and timely day to day manual journal postings in the general ledger. Emitting credit notes to the pre identified customers. Monitoring daily cash flows and daily forecasting Prepare Management Reports. Monitoring KPI and ensure to maintain desired levels.

• Manage large amounts of incoming calls • Provide accurate, valid and complete information by using the right tools • Meet Care team targets and KPI’s Build sustainable relationships and trust with customers through open and interactive communication Handle customer queries, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep precise records of all customer interactions Follow communication procedures, guidelines and policies