Bianca Louise Plank

• Recruited as Commis de Rang and progressed via Demi Chef de Rang to Chef de Rang • Delivering smooth, high quality Service as head of my team • CRM, hosting, welcoming guests, taking orders, providing recommendations • Valuable experience within a focused and detailed customer demand environment

• Help organize and set up large scale events, conferences and meetings for up to 1000 heads (Laing O’Rourke PLC, British Frozen Food, Music Publishers Association, International Advertising Association, Women in Television) • Moved to ‘Dietary Requirement Team’ by taking on-floor service control via radio earpiece for a function of 400 guests • Evening wine waiter & host of 5-6 designated tables, VIP guests. • Opportunity to shadow additional departments such as finance, HR, reception & front office

• Summer holiday job: Welcoming guests into venue, selling entrance tickets, serving cocktails, completing daily stock and cash-balance counts and other additional administrative enquiries.

• Growing social media followers for Malibu Rum SA via Facebook, Twitter, Instagram • Distribution of prizes/scratch cards & organizing daily competitions

• End of year holiday job as supervisor and promoter for Plett Rage Festival (5000-15000 Heads) • Promoting product purchase through interaction with customers as a Promotion Team (5-8 Promoters) • On request assistance, organizing events, decorating venues, creating ideas for games & entertainment • Help advertise and promote events through marketing by handing out flyers

Specialising in Strategic Management, International Business and Entrepreneurial Innovation Management. Additional Extra Modules: Supply Chain Strategy and Change, Customer Service and Logistics-Interface Management • Qualified Research Methodologist. Thesis (145 Page content)

• Major in Entrepreneurship, Project Management and Logistics Management • Additional Extra Modules: Financial Management • Africa & EU Framework • Qualified Admission into honours programme

• High school prefect (grade 11 & 12)