Bianca Kazitoris

-Verantwortlichkeit für den weltweiten Prozess der Reklamationsbearbeitung bei Elektrowerkzeugen und Zubehör: Koordination der technischen Untersuchung zur Ursachenfindung und Ausarbeitung von Kundenfeedback in Abstimmung mit der Rechtsabteilung. -Zusammenarbeit mit den Abteilungen Qualität und Entwicklung zur Umsetzung von Verbesserungen entsprechend den Anforderungen des Marktes. -kontinuierliche Verbesserung der Prozesse. -Erstellung von KPI-Berichten durch die Verwendung von Power BI. -Jira-Verwaltung.

Manage non-conformances from audits; Continuous improvements projects; Regulatory support and guidance with regard to Dangerous Goods handling and storage; Elaboration and implementation of CAPA; Creation of KPIs; Promote safety and security culture; SOPs validation and publication.

-Regulatory support and guidance with regard to Dangerous Goods handling and storage; -Analysis of safety data sheets and safety documents; - Change control management; - Nonconformities management; - Supplier qualification; - SOPs creation and publication; - GMP inspections; - Internal, external and third party audits; - Elaboration of Action Plans (CAPA); - Quality and HSE training; - KPIs follow up and elaboration; - Elaboration of quality and HSE reports; -Audit reports.

Worked for the Supplier Quality Engineering department. - Supplier scoring - Internal, external and third party quality and HSE audits -Conduction of Quality and HSE training - Elaboration of audit reports -Analysis of packaging and raw material - Raw material regulatory declarations (IBAMA, MAPA, ANVISA) - Nonconformities management - Sample collection

- Tracking of products suspected of counterfeiting. - Support the communication channel with the customer - Support the productive areas - Elaboration of KPIs - Reports elaboration - Internal, external and third party audits - Support in the review process and development of procedures for SGI - Nonconformity management - Complaint management - Latin America, USA, Europe and Asia facilities - Conduction of Quality and HSE training

Development of the scientific project "Determination of iodine index in biodiesel". - CNPq undergraduate scholarship -Participation in the Analytical Chemistry Congress ENQA 2009 presenting the project " Iodine index determination in biodiesel".

Organic compounds synthesis.

4 years graduation