Bianca Martschitsch

dedicated to fostering lasting relationships and ensuring customer satisfaction *Supporting regulatory compliance through direct client interaction on the phone. Acting as a bridge between users and internal compliance teams to ensure processes meet both legal requirements and business standards. *Established comprehensive processes for the Customer Retention Unit within Customer Care. *Authored engaging and persuasive texts tailored to improve customer retention and satisfaction. *Continuously driving a s

Proven skill at raising customer satisfaction, answering customer queries promptly and efficiently, while working with different knowledge databases. Strong understanding and knowledge of the customer success role combined with strong communication skills and attention to detail. Understanding customers' expectations and needs and acting as a bridge between the clients and Bitpanda. Assisting customers throughout their journey and establishing long-lasting client relationships.

Successfully improved students participation in the classroom through creative approach Increased students literacy through workshops and classroom lessons Developed Action Plans based on the curriculum to help student to achieve their goals

Vom Einholen von Angeboten über Auftragserfassung und Rechnungslegung bis hin zur Entgegennahme von Bargeldeinzahlungen und Warenausgabe, durfte ich des Vertriebsteams in allen administrativen Belangeng unterstützen. Die Bearbeitung von Kundenanfragen, Terminvereinbarungen für Service und Vermietgeschäft sowie die Übersicht der internen Logistik und Disposition

Telephone casting and selection of candidates Support and briefing of candidates in the studio Collaboration in finding and planning topics and leading the content and campaign plans Email correspondence with broadcasters and liaison with various stakeholders