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Bilal Safdar

Bis 2015, Software Engineer, Lever Systems
Islamabad, Pakistan

Skills

Communication skills
Team work
MS Office
Software Development
Porgramming
Scripting
MDM
MAM
Microsoft Intune
jamf
Consulting
Customer Support
Documentation

Timeline

Professional experience for Bilal Safdar

  • Current 4 years and 6 months, since Jan 2021

    Senior DevOps EUC

    Telenor Shared Services

    Developed PowerApps, Power Automate flows, managed global EUC operations, and led a team of 10 people. Configured 1000+ devices using Intune Autopilot and MDT. Supported admins in 50% ratio for MDM and MAM solutions, packaged applications, deployed security bases, and added HP Sure Recover for 800+ devices on Windows 11. Oversaw JAMF PRO, creating configuration profiles, policies/ package management for 100+ Mac devices. Performing operational tasks and Security Centre to detect/ fix vulnerable devices.

  • 1 year, Jan 2020 - Dec 2020

    Support and Admin Expert

    Telenor Global Shared Services

    The individual successfully deployed HP Sure Admin on over 500 devices, streamlining the onboarding and offboarding process, helping the infrastructure team test Polo Alto VPN, managing group-based accesses, analyzing and fixing personal device tickets, creating IT Help Desk manuals, documenting policies, and evaluating devices before onboarding based on models.

  • 3 months, Oct 2019 - Dec 2019

    Support and Admin Expert

    Telenor GSS (Norway)

    Contributed to the building of a Global EUC Managed Devices Platform supporting 100% end-to-end operations and minimizing local IT support. • Build MDT Server with 1 Windows 10 Custom Image, addition of O365 suite using ODT and included 10+ drivers. • Repurposed HP, Dell, and Lenovo devices, including wiping, assigning updated software, and ensuring software availability in the company portal more than 90%.

  • 9 months, Jan 2019 - Sep 2019

    Support and Admin Expert

    Telenor GSS

    ITIL processes experience such as Incident/problem/change management etc. ensuring 99% compliance Participated in O365 operations globally for UAT in Business Units Managed MDT Server, repurposed devices, and configured 100% devices for BYOD scenarios using Microsoft Intune. Expertise in application packaging for Microsoft Intune and PowerShell scripting for 50% operational tasks Managed JAMF PRO, overseeing configuration profiles, policies, package management for devices Using KQL for monitoring Azure.

  • 1 year, Jul 2018 - Jun 2019

    Testing Consultant

    Telenor Global Shared Services

    Performing system-wide testing, creating test cases, and running pilot phases for 5+ business units.

  • 1 year and 4 months, Mar 2018 - Jun 2019

    Senior Quality Assurance Engineer

    DPL

    System Testing: Targeting 75% mobile apps and SharePoint technologies.

  • 3 years and 1 month, Mar 2015 - Mar 2018

    Testing Engineer

    LMKT

    GIS Projects: Played a key role in 2 GIS projects, performing functional and in-field testing. • Automating 80% of business use cases using Test Automation Framework. • Auto Reporting 100% Results in Real time to Stakeholders. • 50% Savings in terms of cost and time at department level

  • 9 months, Jul 2014 - Mar 2015

    Software Engineer

    Lever Systems

    Worked on 3 projects as a programmer involving RFID technology and access control solutions. • Build 4 Apps as a Full Stack Developer and AWS was used for Deployment. • Performed as Product Owner and Scrum Master roles in agile methodology for 2 projects.

Languages

  • English

    Fluent

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