Bilal Safdar
Bis 2015, Software Engineer, Lever Systems
Islamabad, Pakistan
Über mich
Results-oriented IT professional with over 9 years of experience in the industry, specializing in IT Operations, EUC Support, and Project Leadership. Proven track record of managing global EUC operations, providing Level 2 support for Microsoft 365, and leading successful projects. Skilled in Automations, handling Service and managing diverse IT platforms.
Werdegang
Berufserfahrung von Bilal Safdar
Bis heute 3 Jahre und 9 Monate, seit Jan. 2021
Senior DevOps EUC
Telenor Shared Services
Developed PowerApps, Power Automate flows, managed global EUC operations, and led a team of 10 people. Configured 1000+ devices using Intune Autopilot and MDT. Supported admins in 50% ratio for MDM and MAM solutions, packaged applications, deployed security bases, and added HP Sure Recover for 800+ devices on Windows 11. Oversaw JAMF PRO, creating configuration profiles, policies/ package management for 100+ Mac devices. Performing operational tasks and Security Centre to detect/ fix vulnerable devices.
1 Jahr, Jan. 2020 - Dez. 2020
Support and Admin Expert
Telenor Global Shared Services
The individual successfully deployed HP Sure Admin on over 500 devices, streamlining the onboarding and offboarding process, helping the infrastructure team test Polo Alto VPN, managing group-based accesses, analyzing and fixing personal device tickets, creating IT Help Desk manuals, documenting policies, and evaluating devices before onboarding based on models.
3 Monate, Okt. 2019 - Dez. 2019
Support and Admin Expert
Telenor GSS (Norway)
Contributed to the building of a Global EUC Managed Devices Platform supporting 100% end-to-end operations and minimizing local IT support. • Build MDT Server with 1 Windows 10 Custom Image, addition of O365 suite using ODT and included 10+ drivers. • Repurposed HP, Dell, and Lenovo devices, including wiping, assigning updated software, and ensuring software availability in the company portal more than 90%.
9 Monate, Jan. 2019 - Sep. 2019
Support and Admin Expert
Telenor GSS
ITIL processes experience such as Incident/problem/change management etc. ensuring 99% compliance Participated in O365 operations globally for UAT in Business Units Managed MDT Server, repurposed devices, and configured 100% devices for BYOD scenarios using Microsoft Intune. Expertise in application packaging for Microsoft Intune and PowerShell scripting for 50% operational tasks Managed JAMF PRO, overseeing configuration profiles, policies, package management for devices Using KQL for monitoring Azure.
1 Jahr, Juli 2018 - Juni 2019
Testing Consultant
Telenor Global Shared Services
Performing system-wide testing, creating test cases, and running pilot phases for 5+ business units.
1 Jahr und 4 Monate, März 2018 - Juni 2019
Senior Quality Assurance Engineer
DPL
System Testing: Targeting 75% mobile apps and SharePoint technologies.
3 Jahre und 1 Monat, März 2015 - März 2018
Testing Engineer
LMKT
GIS Projects: Played a key role in 2 GIS projects, performing functional and in-field testing. • Automating 80% of business use cases using Test Automation Framework. • Auto Reporting 100% Results in Real time to Stakeholders. • 50% Savings in terms of cost and time at department level
9 Monate, Juli 2014 - März 2015
Software Engineer
Lever Systems
Worked on 3 projects as a programmer involving RFID technology and access control solutions. • Build 4 Apps as a Full Stack Developer and AWS was used for Deployment. • Performed as Product Owner and Scrum Master roles in agile methodology for 2 projects.
Sprachen
Englisch
Fließend