Bilal Safdar

Developed PowerApps, Power Automate flows, managed global EUC operations, and led a team of 10 people. Configured 1000+ devices using Intune Autopilot and MDT. Supported admins in 50% ratio for MDM and MAM solutions, packaged applications, deployed security bases, and added HP Sure Recover for 800+ devices on Windows 11. Oversaw JAMF PRO, creating configuration profiles, policies/ package management for 100+ Mac devices. Performing operational tasks and Security Centre to detect/ fix vulnerable devices.

The individual successfully deployed HP Sure Admin on over 500 devices, streamlining the onboarding and offboarding process, helping the infrastructure team test Polo Alto VPN, managing group-based accesses, analyzing and fixing personal device tickets, creating IT Help Desk manuals, documenting policies, and evaluating devices before onboarding based on models.

Contributed to the building of a Global EUC Managed Devices Platform supporting 100% end-to-end operations and minimizing local IT support. • Build MDT Server with 1 Windows 10 Custom Image, addition of O365 suite using ODT and included 10+ drivers. • Repurposed HP, Dell, and Lenovo devices, including wiping, assigning updated software, and ensuring software availability in the company portal more than 90%.

ITIL processes experience such as Incident/problem/change management etc. ensuring 99% compliance Participated in O365 operations globally for UAT in Business Units Managed MDT Server, repurposed devices, and configured 100% devices for BYOD scenarios using Microsoft Intune. Expertise in application packaging for Microsoft Intune and PowerShell scripting for 50% operational tasks Managed JAMF PRO, overseeing configuration profiles, policies, package management for devices Using KQL for monitoring Azure.

Performing system-wide testing, creating test cases, and running pilot phases for 5+ business units.

System Testing: Targeting 75% mobile apps and SharePoint technologies.

GIS Projects: Played a key role in 2 GIS projects, performing functional and in-field testing. • Automating 80% of business use cases using Test Automation Framework. • Auto Reporting 100% Results in Real time to Stakeholders. • 50% Savings in terms of cost and time at department level

Worked on 3 projects as a programmer involving RFID technology and access control solutions. • Build 4 Apps as a Full Stack Developer and AWS was used for Deployment. • Performed as Product Owner and Scrum Master roles in agile methodology for 2 projects.