Bilyana Dimova

- Technical Consultancy in different technical areas, contact person for technical questions from customers and colleagues - Plan and migration of AD Infrastructure including different components - DHCP and Print Configuration, Client Migration, User and Group Migration, GPO , File Server Migration - Application test and implementation in SCCM environment - Design, Installation and Configuration of complete VMWare structure - VMWare Horizon View Design and Implementation

- Responsible for delivering operational services to outsourcing accounts on time, on target with quality - Focuses on continues operations, incident and change management of supported configuration items - Good awareness of the customers’ business and in-depth knowledge of the customers' environment - Complying with ITIL standards by observing the Incident Management lifecycle processes - Subject Matter Expertise Consultation, Project Implementation

- Being a trainer for a new hires in the department. Providing them knowledge for new technologies - Coaching and Training the team - Managing a small team of engineers. Working on a daily base with them - Acting as an escalation point to Microsoft - Maintaining relationship with Microsoft Technical leads - Communicating with different teams, helping for different technologies, including Exchange, IIS and SharePoint - Providing input for performance reviews of the team to Managers

- Facilitates the process of solving customer problems as good and as quick as possible in a particular from technical perspective - Working on different technical issues from the Core, AD and Networking technologies - Supporting customers by administering and troubleshooting their environments - Developing in different technical areas by attending some trainings - Achieving team and personal targets

- Supporting Linux, Unix and Windows Servers over phone, chat and e-mail - Remote administration of the servers rented from customers - Leading customers through the setup and the administration of the machines - Working closely with the Datacenters where the server are located - Being professional all the time with the customer

- Supporting shared hosting on Unix, Linux and Windows platform - Leading the customer by using Control panel, setting up Outlook, building simple websites - Some very basic PHP and HTML knowledge

Master Studium in Informatik, Schwerpunkt: Internet Software Technologien

Schwerpunkt: Internationale Wirtschaftsbeziehungen und Deutsche Sprache