Binta Sonko
Werdegang
Berufserfahrung von Binta Sonko
- 3 months, Nov 2013 - Jan 2014
Assistante manager
Oxfam
Take incoming user requests (via telephone) log call details onto case management systems and provide response and resolution to the customer. - Maintain knowledge and expertise associated with applications specific to Users. - Proactively update customers with status and resolution progress. - Monitor / progress all open queries in queue. - Escalate potential service issues to appropriate level.
- 5 months, May 2011 - Sep 2011
Chargé de clientele
Air France
• Contacting High contribution passengers(Front Office) • Contacting main airports and delivery companies in Europe • Updating and treating financial compensation(Back Office) • Managing incoming employees to products
- 4 months, Jun 2010 - Sep 2010
Assistante commerciale
Flucticiel
• Creating and updating data base via Sales Force(CRM) and Excel • Qualification • Reporting • Redacting articles introducing the company, services and products for their new websites • Telephonic prospection
Ausbildung von Binta Sonko
- 10 months, Sep 2012 - Jun 2013
shaanxi
XISU
Chinese and business
- 5 years and 4 months, Sep 2009 - Dec 2014
La Rochelle/1700
ESC La Rochelle
Sprachen
French
C2 (Verhandlungssicher / Muttersprachlich)
English
C1 (Fließend)
Spanish
C1 (Fließend)
Chinese
B1-B2 (Gute Kenntnisse)
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