Bircan İcat

Responsible for Pre-Sales activities. Security products presentation and expression to customers. Answering customer's contracts. Managing and doing PoC process. Responsible for learning new technologies.

Responsible for postsales activities for Network and Security solutions. Supported and installed many vendors such as Cisco, Aruba, HPE, Huawei, Juniper, Mellanox, Fortinet. Providing remote and on-site L2-L3 technical support and implementing products for customers. Troubleshooting problems in customer network and managing RMA processes. Migrating customers’ from old networks to new cutting-edge technologies.

Providing remote technical support to customers products. Case management and creating solution reports. Troubleshooting problems in customer network and managing RMA processes. Providing solutions to customer problems. Providing support to Countries Local Team.(EMEA) Testing customer problems and applying scenario in Nokia Labs. Contacting with 3LS / 4LS technical team when problem could not be solved.

Network Engineer for HPE-Aruba Networks and Cisco products Post-sales support and configuration. Providing remote and on-site L1-L2 technical support and implementing products for customers Case management and creating solution reports Providing solutions to custome problems by contacting the vendor technical team Support to customers on-site and remotely.

Network Engineer for HPE-Aruba Networks products. Post-sales support and configuration services as well as pre-sales engineering services. Providing remote and on-site L1-L2 technical support and implementing products for customers. PoC and Demo for Solutions of Aruba Products such as Clearpass, Aruba Wireless Solutions and Switches on end-user networks. Case management and creating solution reports. Developing partners technical knowledge and supporting sales team.