Birgit Switek

Open for new challenges

Test Manager for Global Infrastructure Services - Client Maintenance & Lifecycle Project •Test Coordination and qualification of the new client release updates according to GxP for the: -Windows 7 Client -Windows 8.1 Client

Test Manager (50%) & Business Analyst (50%) for the Global Infrastructure Services - Microsoft Windows 7 Client Project •Coordination & Qualification of the new Windows 7 client according to GxP •Implementation & maintenance of the global client support information platform on SharePoint 2010 •Design and maintenance of client and application reports using SQL script

Service Manager •Established the NIBR Basel IT Service Desk Team with a customer golden support plan (single point of contact for problem solution) •Ensuring high customer satisfaction through definition of definition of structures and processes •Improvement of the interface between customer, Management and IT Service Desk •People Management •Creation of employee performance appraisals

Quality Manager for ERP Services •Definition and improvement of processes •Document und Test Record Management according to GxP •Document Management teacher for GxP •Internal appraisal and compliance assessment for all ERP Services sites (USA, Asia Pacific and Europe) on-site.

Program Office Manager for Global Infrastructure Services – Windows XP Client Project •Project controlling (SAP) •NVS standard telephone conferencing tools (Centra and Genesys) administrator and trainer •NVS Lotus Notes document management data base (DocBase) administration •NVS workstation and server installation report SQL database (WSLOG) administration

•Planning, implementation and customizing of the “MCC Krankenhaus-Informationssystems“ on-site •Creation of user manuals and performing of on-site user trainings •Product and Quality Management of several applications of the des “MCC Krankenhaus-Informationssystems”

Team Lead IT Service Desk •Establishing a global IT Service Desk •Ensuring high customer satisfaction through definition of structures and processes •Handling of delicate customer support requests and VIP support •Improvement of the interface between customer, Management and IT Service Desk Team (16 employees) •People Management •Creation of employee performance appraisals