Björn Heinrich Jantjes

Head of Product: Loyalty, Subscription, and Gamification, drive the development and execution of strategies to enhance customer retention and engagement. The role oversaw design, implementation, and optimization of loyalty programs, subscription services, and gamified experiences. Responsibilities included product vision, roadmap management, cross-functional collaboration, and leveraging data insights to deliver innovative and personalized solutions that maximize customer lifetime value and brand loyalty.

Global Retail Operations Manager oversees the performance and efficiency of retail operations across multiple regions, departments and teams. They drive strategic initiatives, optimize merchandising, enhance customer experiences, and align teams with the company’s brand vision and goals. The role involved fostering cross-functional collaboration, implementing data-driven improvements, and ensuring operational excellence to maximize business impact and customer satisfaction.

The Senior Events and Operations Manager oversees the planning, execution, and evaluation of high-profile events, ensuring seamless operations and exceptional outcomes. The role involved strategic planning, budget management, team leadership, and cross-functional collaboration. Responsible for optimizing operational processes, fostering stakeholder relationships, and driving innovative solutions to enhance efficiency and event impact.

Responsible for overseeing daily operations, managing staff, and ensuring the branch meets its performance and service goals. Key duties include developing business strategies, driving customer satisfaction, optimizing processes, and ensuring compliance with company policies. This role involves fostering team collaboration, analyzing financial performance, and implementing initiatives to achieve operational excellence and growth.

As Global Sales and Marketing Manager I drove revenue growth and brand visibility by developing and executing strategic sales and marketing initiatives across international markets. This role oversees market analysis, customer acquisition strategies, and cross-functional collaboration to ensure alignment with organizational goals. Responsibilities include managing global sales teams, crafting impactful marketing campaigns, building strong client relationships, and leveraging data-driven insights.

As Sales and Events Coordinator I was responsible for supporting the planning, coordination, and execution of events and sales activities to drive business growth and client engagement. This role involved managing logistics, liaising with clients and vendors, and ensuring seamless event delivery. Key duties included preparing sales materials, maintaining schedules, overseeing budgets, and providing on-site event support.

Provides a comprehensive overview of the strategies, processes, and technologies involved in efficiently managing the flow of goods, services, and information from raw materials to final consumers. Key topics logistics, procurement, production planning, inventory management, and sustainability, while gaining insights into the role of technology and analytics in optimizing operations.

Foundational knowledge and practical skills required to excel in the dynamic sports industry. Key areas sports marketing, event management, facility operations, athlete management, and sports law. Insights into financial and organizational aspects of sports organizations, preparing to handle challenges in both amateur and professional settings.

Specialized program on knowledge and skills for a career in the dynamic sports industry. Covering topics such as sports marketing, event management, sponsorship, leadership, and the business of sports. Students gain exposure to the economic, legal, and social aspects of sports, preparing them to manage teams, events, or sports-related organizations effectively.

Comprehensive understanding of the hospitality industry, focusing on management of hotels, events, and catering businesses. Topics such as hospitality operations, customer service, food and beverage management, event planning, and financial control. Explore marketing strategies, human resource management, and sustainability practices specific to the sector.