Brad Gaylord

Experienced IT professional with a current background in business process analysis and internal controls development. Areas of expertise include Process Excellence and IT Audit Coordination. Specialties: • IT Security (CISM) • IT / Internal Audit (CISA, CIA) • Design for Six Sigma (Lean / DFSS) • Governance of Enterprise IT (CGEIT) • IT Service Management (ITILF / ITSM) • Project Management (PMP)

As Manager of ITOS Audit Coordination, • I coordinated IT Operations and Services (ITOS) audit-related responses to findings from all Internal Audit, Compliance and Security reviews. • I directed the timely development and execution of ITOS Management Action Plans (MAPs) to remediate these findings. • I was the Workstream Leader on the ITIL "Incident & Problem Management" service support process reengineering projects as a part of the IT Service Management (ITSM) initiative.