Brana Pantic

Basic

Angestellt, IT Manager, I&F Group Belgrade

Belgrade, Serbia

About me

Experienced IT Professional with 15+ years in IT. Currently in charge of maintaining services in 30 agencies located in 12 countries with a large number of users. Services including: Active Directory, Group Policies, Virtualization, SharePoint, SCCM. Also, in charge of Team Lead, Management, Technical Support, Help Desk and Troubleshooting. With patience and kindness always managing to establish good relationships with users and clients.

Skills

IT-Management
SharePoint
Teaching
Technical Management
Problem Solving
Developing budgets
Coordination
Training & Mentoring
MacOS
JAMF
JAMF management software
Active Directory
Virtualization
VMware
Hyper-V
ISO 27001
Microsoft Azure
Microsoft Office 365
Mentoring
Group Policy
Exchange
SCCM
MDM
Preventative maintenance
Technical Support
Troubleshooting
IT Troubleshooting
Help Desk / Desktop Support (Tier 2)
Help Desk / Desktop Support (Tier 1)
Help Desk / Desktop Support
Systems Help Desk Management

Timeline

Professional experience for Brana Pantic

  • Current 1 year and 1 month, since Jan 2021

    IT Manager

    I&F Group Belgrade

    Leading the team that is responsible for the user's computers and server infrastructure, maintain the stability of system services, system monitoring, upgrades. My role includes same responsibilities as previous plus: IT sector development planning and strategy Organization of work in the IT sector and control of task execution. Creating, monitoring and controlling the implementation of IT procedures Making a Business Plan I participated in implementing the requirements of ISO 27001 standard in the company.

  • 4 years and 11 months, Feb 2016 - Dec 2020

    System Administrator

    I&F Group Belgrade

    I worked as a member of the team responsible for user’s computers and server infrastructure, regular tasks including: Creating new users giving them appropriate rights in AD, Exchange, Office 365, SharePoint, and File servers. Creating SharePoint sites for every new client. Preparing and deploying images, updates, and applications with SCCM. Setting up and deploying policies, configuration profiles and apps with JAMF. Regular patching and updating of servers and users’ computers. Help Desk service.

  • 6 years and 10 months, Apr 2009 - Jan 2016

    IT Administrator

    Faculty of Media and Communications,

    My responsibility included maintaining the complete IT network, servers, security system, web services as well as: Creating new users in Active Directory. Setting up file structure on File server with delegation of user rights. Maintaining student’s accounts on Google Apps. Managing Moodle, learning management system. Regular patching and updating of servers and users’ computers. Procurement of computer equipment including price negotiation. Help Desk service.

  • 1 year and 11 months, May 2007 - Mar 2009

    Instructor

    Computer Education Centre “EnterPro”

    My second engagement as an Instructor with the same responsibilities

  • 1 year and 11 months, Jun 2005 - Apr 2007

    Programmer and System Administrator

    Enter Pan

    I was responsible for setting up the new office including users’ computers and network equipment. I developed and maintained a simple program for accounting in MS Access and developed the company’s web site. Also: • Patching and updating user’s computers. • Maintaining antivirus and malware protection. • Securing network environment.

  • 2 years, Dec 2002 - Nov 2004

    Instructor

    Computer Education Centre “EnterPro”

    As an Instructure I have taught large number of courses teaching essential computer skills including: Windows, file organization, Internet Research, Microsoft Office, MS Access, preparation for the “MOUS” exams, with maintaining school’s computer environment including: • Creating new users in Active Directory. • Creating test exams in Excel and Access. • Regular patching and updating of servers and users’ computers.

Languages

  • English

    Fluent

Interests

Hiking
Reading
Travel

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